OpenStockGift cards
Manage gift cards and understand the difference between a gift code and a customer balance.
Manage gift cards and understand the difference between a gift code and a customer balance. Follow the steps below in the selected store’s dashboard.
Set it up#
Open gift cards
Go to Marketing → Gift cards and inspect the creation and management options available for your store.
Configure the offer
Set the value and restrictions supported by the editor. Review the generated code before sharing it.
Enable redemption
Check the gift-card payment or redemption settings in Payment methods when you want buyers to use codes at checkout.
Verify a redemption
Apply the code to a suitable checkout and inspect the discount and remaining amount due.
Treat codes like value#
A gift code can represent spendable value. Do not publish private codes in screenshots or use a real customer’s code in documentation.
Store balance is separate#
A gift-card code and a customer’s store balance are different mechanisms. Check the actual redemption or customer balance history before making a manual adjustment.
Hosted sessions#
A Checkout API session can disable gift-card redemption. The code may work on a normal checkout while remaining unavailable on that configured session.
If something does not work#
What to check
If a code is rejected, confirm the store, saved gift-card state, value or usage restrictions, and session configuration.
Still stuck? Contact support with the store, affected page, and relevant order or request reference.