OpenStockCustomer reviews and rewards
Read verified customer feedback and configure review rewards.
Read verified customer feedback and configure review rewards. Follow the steps below in the selected store’s dashboard.
Set it up#
Read customer feedback
Open Feedback → Reviews. Use search and the visible columns to find a review.
Configure a reward
Choose Create reward, select its requirements, and set the coupon settings shown in the dialog.
Manage disputes
Open the action for a review that requires investigation and provide a specific dispute reason and description.
Track moderation
Use Feedback → Feedback to follow disputes and manage blocked emails or IP addresses.
Review rewards#
A reward gives customers a reason to share feedback. Review its discount, maximum uses, prefix, and expiry before saving; the reward should make sense for your product margins.
Moderation and evidence#
A low rating alone does not explain a dispute. Provide the order context and the specific issue with a review so moderation can assess it.
Search versus an empty store#
An empty search result does not mean the store has no reviews. Clear the filter to return to the full list.
If something does not work#
What to check
If a review cannot be found, check the store, search filter, and purchase email. If a reward does not appear active, reopen its settings and confirm it was saved.
Still stuck? Contact support with the store, affected page, and relevant order or request reference.